Need to Return a product?

To return a product at The G-Man Group, LLC, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@theGMANgroup.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-800-929-7619
Monday - Friday: 8 a.m. - 5 p.m. PT
Saturday: 9 a.m. - 5 p.m. PT
By e-mail: service@theGMANgroup.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, The G-Man Group, LLC accepts returns within 30 days. However, The G-Man Group, LLC reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to The G-Man Group, LLC on returned items, and The G-Man Group, LLC will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
  • The G-Man Group, LLC
    P.O. Box 752052
    LAS VEGAS, NV
    USA
    89136

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at The G-Man Group, LLC discretion.